Refund policy

Refund Policy

We stand behind the quality of every order. If you're not satisfied with the product you received, please contact us within 30 days of delivery and we'll make it right.

How to Submit a Claim

To help us resolve your issue quickly, please reach out to us at [your contact email] and include:

• Your order number
• A brief description of the issue
• Clear photos of the item(s) received

Quality Issues & Replacements

If our quality assurance team validates your claim, we'll send a complimentary replacement order at no cost to you. This includes items that arrive damaged, defective, or significantly different from what was ordered.

Refunds

If a replacement isn't possible or you'd prefer a refund, just let us know when you reach out. Approved refunds are issued to your original payment method within 5–10 business days.

No Returns Policy

Because every product is made-to-order and personalized specifically for you, we are unable to accept returns. We appreciate your understanding.

Reorders

If you'd like to place a new order for any reason outside of a quality claim, you will be responsible for the full cost of the new order.

Questions?

Don't hesitate to reach out to us at: abmedia2308@gmail.com — we're happy to help.